FAQs

Filter by Topic
All
  • All
  • Frequently Asked Questions

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Frequently Asked Questions

We are base in London, United Kingdom

Within UK

UK Royal Mail Standard Shipping - $5
- Free for orders over $100
UK Royal Mail Express Shipping - $9
- Free for orders over $150

International Shipping 

We ship with FedEx Priority (around ? business days)
Orders over $?AUD  -  ?
Orders under $?AUD  -  ?

Yes, what we use?

If you wish to return or exchange an item, please email us at wei.sun8807@gmail.com. Once your return is received, we will process your exchange or refund within 3 business days.
For our full Returns Policy, click here.

The funds will be returned to the original payment method used to place the order, minus the shipping fee, unless faulty. Please note that items purchased using a promo code or during a sale period can only be exchanged for store credit. Store credits will be sent to your email in the form of a digital gift card for you to use at any time or send to somebody else as a gift.

Credit card?